As the Operations and Systems Manager at Laspau, Brianna optimizes the organization’s efficiency through the evaluation and implementation of its systems. She oversees the operations team and manages cross-departmental workflows, while supporting Laspau staff in using Salesforce for data management and analysis. Brianna brings seven years of experience in international and higher education, including having been a Salesforce administrator and trainer at Northeastern University. She holds a EdM in language and literacy from the Harvard Graduate School of Education and a BA in Language, Literacy, and Culture, specializing in Spanish, from Colorado State University. An avid traveler, Brianna has studied abroad and taught English in Spain and plans to continue exploring, with her sights set on Peru, Japan, and Switzerland.